We want you to have the best shopping experience with us! We've covered the basics below, but if you have any additional questions, please don't hesitate to contact us at firstname.lastname@example.org!
Where do you ship from?
All orders ship from Miami, FL. We ship via USPS Priority Mail (United States Postal Service). Holidays excluded.
What time does my order have to submitted by in order to ship out same day?
We process and fulfill orders Monday through Friday, 10am to 2pm. Orders need to be received my 2 PM Eastern time in order to ship out same day. All orders received after 2 PM Eastern time will ship out next business day. If your order is received on a Friday after 2PM, it will ship out Monday morning. Shipping is approximately $6-10 for USPS Priority Mail shipping. The best way to calculate your shipping is to add your items to the cart and your shipping will be calculated after your add your shipping destination and before payment.
Once I place my order, what's the next step?
You should receive an order confirmation email in your inbox. We will contact you immediately if we have a question about your order. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. And then, just wait for your goodies to arrive in the mail! Depending on shipping destination, shipping takes from 1 to 3 business days (domestic locations).
What if I ordered the wrong size or would like to exchange an item?
No problem. We accept returns and exchanges clothing that is brand new and unaltered within 14 days of items received with receipt. All returns are for online store credit only. No returns on final sale items, flash sale, clearance items, or any items purchased with a discount code. Final sale items include accessories, swimsuits, intimates, and sale items.
How can I check my order status?
You can refer to the shipping confirmation email for the tracking number or just shoot us an email at email@example.com with your name and order number.
Do you ship to international destinations?
At the moment, we only ship to the United States, Canada, United Kingdom and Dominican Republic. But we are working on adding more international destinations to our lovely customers all around the world.